FAQ - Xlibris Online Bookstore
- Is shopping in the Xlibris Bookstore safe?
- How do I make an online payment?
- What are the shipping costs?
- How long will it take for my order to arrive?
- Can I have my order shipped to my PO Box or APO address?
- What is the return policy?
- Can I purchase Xlibris books offline?
- How can I learn more about an Xlibris author?
- Can I contact Xlibris authors?
- What does an Xlibris book look like?
- How are books chosen to be featured in the Xlibris online bookstore?
Is shopping in the Xlibris Bookstore safe?
Yes! Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it can't be read as the information travels over the Internet.
How do I make an online payment?
Your purchase can be made with a Visa, MasterCard, Discover or American Express. At this time, we do not accept debit cards.
On the Billing screen, please enter your billing address, credit card number, credit card expiration month and year, and card type, and enter the cardholder's name exactly as it appears on the card.
For your security, the e-mail address and password fields are required at the time of your first purchase. If you wish to change these settings in the future, please go to "Your Account".
What are the shipping costs?
See our shipping information sheet for detailed information about our various shipping options.
How long will it take for my order to arrive?
No Xlibris book exists in printed form until you order it. Once you order a book, Xlibris custom manufactures a copy of the book precisely for you.
Most orders will be delivered to you within two to three weeks. If you order both hardbacks and paperbacks, they may arrive in separate shipments because they are printed separately. We will not charge you double shipping for these split shipments.
Can I have my order shipped to my PO Box or APO address?
UPS cannot deliver to PO Boxes or APO Box addresses. Please be sure to give us a physical address when placing your order for shipment via UPS. If you would prefer your order to be delivered to a PO Box or APO Box, we can accommodate your request via USPS.
What is the return policy?
If the book you receive has any physical defects, Xlibris will replace that book at no charge. Because our books are custom manufactured for you as they are ordered, we cannot accept returns of books for any other reason.
Can I purchase Xlibris books offline?
Absolutely. You can also order our books by telephone, fax, mail, or e-mail.
- To order Xlibris books by telephone, please call us at: 1-610-915-5214 or 0800-644-6988
- To order by fax, send your order to: 44-203-006-8880
- To order by e-mail, send your order to: firstname.lastname@example.org
- To order by mail, send your order to:
(Please note that for orders sent by mail, Xlibris has a processing turnaround time of 5 business days before order placement.)
When placing any order, please provide the following information:
- The title, author name, and the number of hardcovers and/or paperbacks you would like to order
- Your name and complete mailing address
- A check, money order or credit card information, and the amount of your order plus shipping and handling
- If ordering by credit card, provide the credit card type, number, expiration date, and the cardholder's name exactly as it appears on the card
How can I learn more about an Xlibris author?
You may search for and find an Xlibris Author, by name, should you choose to do so. If you search for and find an Xlibris book and view its Book Page, you will also see a link on the Book Page to visit the author's Author Page, which will contain the author's biography and information, along with any messages the author wishes to convey directly you, the reader.
Can I contact Xlibris authors?
You can easily contact an Xlibris Author through his or her Author Page. Click "Contact The Author" beneath the author's name to send an email to the author. Xlibris will forward the messages to the authors. Since some authors do not use email, some of the messages may be forwarded by other means (such as mail). Be sure to include a complete address in your message. Responses may take a few weeks.
What does an Xlibris book look like?
Xlibris hardbacks and paperbacks are bookstore quality. Each Xlibris black & white published book is either 5.5" x 8.5" or 6" x 9". The paperback have laminated covers, and the hardbacks come with a dust jacket. Xlibris full-colour books come in either 8.5" x 11" or 8.5" x 8.5" size and hardbacks are in a sturdy case bound volume.
How are books chosen to be featured in the Xlibris online bookstore?
Featured Books selections are based on titles and authors that have demonstrated significant and quantifiable success in the marketplace. Bestsellers are the top 10 books that have demonstrated high unit sales direct from Xlibris' online bookstore for the previous quarter. Critic's Choice are books that have sold more than 1,000 copies and have passed the personal tastes of Xlibris' executive panel. New Releases features are randomly selected titles that have been published during the previous quarter. These are the newest of our titles in distribution. Black & White lists all trade books published with Xlibris. Full Colour lists all picture books published with Xlibris. Xlibris makes the final decision on all featured titles. Our goal is to feature a broad cross section of what we publish. There is never a guarantee that a specific title will be selected as a feature.